8 Knots Privacy Policy

Overview

Welcome to 8knots.com. This Privacy Policy explains how 8knots Analytics, Inc (the “Company”) collect, use, disclose, and safeguard your information when you visit our website. We respect your privacy and are committed to protecting it through our compliance with this policy.

The Company manages the 8knot.com website (“Website”), along with applications and social media platforms, delivering products and services (collectively referred to as “Service”). This Privacy Policy oversees your access to the Website and utilization of the Service, detailing our methods of gathering, utilizing, and disclosing information from your use of our Service.

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Consent & Personal Data

By utilizing the Service, you consent to the collection, usage, and distribution of your Personal Data as outlined in this Privacy Policy. Terms in this Privacy Policy, unless defined otherwise, have the same interpretations as those in our Terms of Service. “Personal Data” encompasses (a) all types of information that can identify an individual alone or when combined with other information, and (b) any data categorized as “personally identifying information,” “personal data,” or “personal information” under relevant privacy laws.

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Data we collect

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Personal Data and data access credentials

We collect information from you when you register with our service. Any data we request that is not required will be specified as voluntary or optional. When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.

The information we may collect includes, without limitation: Your name, email address, Snowflake access credentials, billing information.

Your Personal Data may be used to reach out to you with newsletters, marketing materials, and other information about the Services or other offerings from the Company. Marketing communications will be sent only if you opt-in, and you can unsubscribe at any time by following the provided link in our emails or by contacting us at support@8knots.com.

“Personal Data” includes (a) all types of information that can identify an individual alone or when combined with other information, and (b) any data categorized as “personally identifying information,” “personal data,” or “personal information” under relevant privacy laws.

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Application Usage Data

Information sent by your browser when you visit our Service or access the Service via a mobile device, including details about your visits and interactions with the Services, accessed webpages, and engagement with site features, is automatically collected (“Usage Data”). This Usage Data may encompass details like your computer's Internet Protocol address (IP address), browser type and version, visited Service pages, visit date and time, time spent on those pages, unique device identifiers, and other diagnostic data.

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Cookies Data Usage

We employ cookies and similar tracking technologies to monitor our Service's activity and store certain information. These technologies are used to passively collect demographic information, personalize your site experience, and oversee advertisements and other activities. We may connect cookie information to Personal Data for tracking viewed pages, customizing your experience, ads, content, or offers, conducting market research, and improving our Services. Cookies are small data files potentially including an anonymous unique identifier, sent to your browser from a website and stored on your device. We also use beacons, tags, and scripts for information collection and tracking, enhancing, and analyzing our Service. Cookie types we use: Session Cookies: For operating our Service. Preference Cookies: For remembering your settings and preferences. Security Cookies: For security purposes.

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Data Utilization

Collected data serves various purposes:

• Confirming your identity when accessing your account or Services.

• Delivering, maintaining, and enhancing our Service.

• Informing you of Service changes.

• Enabling participation in interactive Service features.

• Providing customer support.

• Analyzing data for Service improvement.

• Monitoring Service usage.

• Addressing technical issues and security threats.

• Fulfilling purposes for which data was provided.

• Upholding obligations and rights from contracts, including billing and collection.

• Sharing news, offers, and information about similar services, provided you've opted-in for such communications.

• Importing and displaying Snowflake data using Snowflake provider credentials.

• Ensuring compliance with Company policies and procedures, securing our services, and enforcing our Terms of Service.

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Personal Data Protection

We maintain technical and organizational safeguards to ensure an appropriate level of security and confidentiality for your personal data, in accordance with our policies and applicable legislation. Please refer to our Security Overview page for more details.

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Data Retention Policy

Your Personal Data will be retained as long as necessary for the purposes stated in this Privacy Policy. We will retain and use your Personal Data to comply with legal requirements, resolve disputes, and enforce agreements and policies. If your account is removed, deactivated, or terminated, your Personal Data will be deleted within six months from such action. We also keep Usage Data for internal analysis, typically for a shorter duration, except when needed for security, Service functionality, or legal obligations.

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Data Disclosures

Your Personal Data may be disclosed for these purposes:

• Business Transactions In events like mergers, acquisitions, or asset sales, your Personal Data might be transferred.

• Service Providers Your Personal Data can be shared with third-party vendors (or subprocessors) aiding our Service operations, account administration, order processing, and contractual obligations fulfillment. These providers access your Personal Data solely for tasks on our behalf and are bound not to disclose or use it otherwise.

• Analytics Your Personal Data may be shared with third-party analytics services to monitor and analyze Service use. These providers track website traffic, helping us understand Service usage. To opt out of third-party cookie sharing with these providers, follow the steps in this Policy. Google Analytics, a service by Google, tracks and reports website traffic, using the data to monitor our Service and share it with other Google services. Google may use this data for its advertising network personalization.

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Data Security

We prioritize your data security, but no transmission method over the Internet or electronic storage is completely secure. We aim to protect your Personal Data using commercially acceptable means, but we cannot guarantee absolute security. We are not liable for security breaches or third parties receiving the Personal Data.

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Company Communications

You may receive commercial emails from us if you've opted in. You can opt out of commercial messages anytime by following the unsubscribe instructions in these emails. However, you'll continue to receive transactional emails.

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Children's Privacy

Our Services are not designed for individuals under 18 years of age. We do not intentionally collect Personal Data from children under 18. If you learn that a child has provided us with Personal Data, please contact us at support@8knots.com. If we find that we've collected Personal Data from children without parental consent verification, we'll remove that information from our servers.

Right to Delete Your Personal Data

On request, we will delete your Personal Data from our records and instruct service providers to do the same. Deletion may involve de-identifying the information. Deleting Personal Data may affect your ability to use our Services or certain features relying on such data.

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Privacy Policy Updates

We may periodically update this Privacy Policy to reflect changes in our data practices. Changes will be notified on our website, with the Privacy Policy's last update date indicated at the top.

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Contact Us

For inquiries about this Privacy Policy, please reach us at support@8knots.com

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